CUSTOMER CARE

We have created this section  to help you find answers to any questions you might have.

 

You can email us at info@sofiadido.com

 

Sofia Dido
C/Abantos 11

28935 Villaviciosa Odon.

Madrid
 

Contact us at

PRESS ENQUIRIES

T: +34 638 254101
E: press@sofiadido.com

 

CUSTOMER SERVICES

BUSINESS COOPERATION

E: info@sofiadido.com

TRADE ENQUIRIES

E: martasofia@sofiadido.com

 

RETURNS

We will be happy to offer you an exchange or refund within 28 days of purchase. 

Goods purchased online must be returned to us in perfect condition and in their original packaging in order for us to process an exchange or refund. 

. We will process your refund within 48 hours of receipt. Your credit card company may take 4-7 working days to credit your account.

 

                                                                      International Returns Procedure

 

If for any reason you wish to exchange or return an item purchased online to us, please follow the steps below:

 

1. Send your goods, including original packaging to the address below. We recommend returns are sent by recorded delivery, insured for their full value.Send returns to our warehouse:

 

Sofia Dido Warehouse

C/Abantos 11

   28935 Villaviciosa de Odon.

   Madrid

 

It is important to ensure that you state you are 'returning to seller' in the reason for export field on your postage label.

Please note that engraved items cannot be returned or exchanged, unless the product is faulty.Please check your order as soon as you receive it. If an item is missing or damaged, please contact us as soon as possible with your order confirmation number to hand. 

Terms and conditions
1. General

Terms and conditions for Sofia Dido.Registered address: 400 Veemkade, 1019HE, Amsterdam. The Netherlands. Sofia Dido is our trading name. 

These terms and conditions govern your use of the site and purchase of goods and services from the site. By continuing to access the sofiadido.com site you are deemed to be accepting and consenting to the practices described in the terms and conditions, which may be updated by us from time to time. A regular visit to this page will ensure awareness of any future changes. Your continued use of this site following such change shall signify your agreement to be bound by the modified terms and conditions.

2. Terms of sale

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

3. Contract

No contract will exist between you and Sofia Dido for the sale of any product unless and until Sofia Dido has accepted your order with confirmation that it has been dispatched. That acceptance will be deemed complete and will be deemed for all purposes to have been effectively communicated to you at the time Sofia Dido sends an order despatched email, and payment is taken from your credit / debit card. Our acceptance of your order brings into existence a legally binding contract between us. Only adults (persons aged 18 and over) are entitled to enter into legally binding contracts.

4. Pricing, payment and shipping

The prices payable for ordered goods are as set out in our website. All prices are inclusive of vat. Shipping costs are additional being clearly displayed where applicable and are included in the total cost.Please note that any import duty and taxes incurred for shipping to certain countries are the responsibility of the customer.

5. Returns

Goods purchased from this site may be returned with 28 days of purchase if you are not completely happy with the product. This does not affect your statuatory rights.Engraved items are non-returnable/non-refundable.

6. Promotion & Offer Codes .The following conditions apply to all Sofia DidoPromotion and Offer codes:• Only one code can be used per transaction.• Codes can only be applied to full price items (they are not available on sale items).• Codes are non-transferrable and no cash alternative is available.• Orders must be made prior to 23:59 on the closing date, if specified.• All offers are subject to stock availability.• Offers are subject to change at any time.• All other Sofia Dido Terms and Conditions apply.

7. Privacy Policy

Our privacy policy can be found at Privacy & Security. By consenting to these terms and conditions, you acknowledge and agree to be bound by the terms of our privacy policy.

 

9. Governing law

These terms and conditions will be governed by and construed in accordance with Spanish Law. You and Sofia Dido irrevocably submit to the non-exclusive jurisdiction of the Spanish Courts.

10. Intellectual property

The entire content of the website, including all jewelry design, copyright, trademarks and other intellectual property rights it contains, including the use of the name Sofia Dido  is the sole property of Sofia Dido and its licensors. You may store, print and display the content supplied solely for your own personal use. You are not permitted to publish, manipulate, distribute or otherwise reproduce, in any format, any of the content or copies of the content supplied to you or which appears on this website nor may you use any such content in connection with any business or commercial enterprise.

11. Access

Access to this website is permitted on a temporary basis, and we reserve the right to withdraw or amend the services without notice. We make no warranty that this site will meet your requirements or will be uninterrupted, timely or error-free, that defects will be corrected, or that this site or the server that makes it available are free of viruses or bugs or represents the full functionality, accuracy, reliability of the materials. We will not be responsible or liable to you for any loss of content or material uploaded or transmitted through this site.

12. Entire agreement

These terms and conditions set out the entire agreement between you and Sofia Dido in respect of the sale, purchase and use of the goods. They supersede any previous agreement or understanding in relation to the subject matter hereof. No variation of these terms and conditions are binding on us unless agreed by us in writing.13. Engraving and Gift Messages

We are unable to process any engraving order or gift card messages using profanities or inappropriate language. Where possible, we will contact you to seek an alternative engraving/gift message, or you will be able to cancel the order.